Website Terms and Conditions of Use

Welcome to this website. This website is operated by San San Publishing (hereinafter referred to as "the Company") and provides book sales and related services. Please be sure to read the following terms and conditions carefully before using this website. By browsing or using this website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

1. Fill in user information

  • When placing an order, users must provide complete and accurate personal information, including but not limited to name, contact information, delivery address and payment information.
  • If the information provided by the user is false or incorrect and causes delivery failure, delay or other problems, the company will not bear any related responsibility arising therefrom.

2. Product Information and Pricing

  • The Company ensures the accuracy of all product information (such as titles, covers, descriptions, prices, and availability) on the website. However, errors may occur due to human error or system issues. The Company reserves the right to update or modify product information and prices at any time without prior notice.
  • All product prices are in Ringgit Malaysia (RM) unless otherwise specified.

3. Order and Payment

  • After the user completes the order, he/she will receive an order confirmation email automatically sent by the system. This only indicates that the company has received the order request and does not constitute the final acceptance of the order.
  • All orders will be processed and shipped only after full payment has been received.
  • The payment methods supported by the Company are subject to the ones listed on the checkout page, including but not limited to credit cards, e-wallets and bank transfers.
  • If the product is out of stock, printing errors or other unforeseen factors, the company reserves the right to cancel the order and refund all payments.

4. Product Delivery

For detailed information on product delivery range, freight rates, delivery time, etc., please refer to the "Product Delivery" page.

5. Return and Exchange Instructions

If the product you received is defective, incorrect, or damaged, you can request a return or exchange within the specified timeframe after receiving the product. Please refer to the Return and Exchange Policy page for full details.

VI. Intellectual Property Statement

  • All content published on this website (including but not limited to text, images, cover design, layout, trademarks and logos) are intellectual property rights owned by our company or relevant rights holders in accordance with the law and are protected by relevant laws.
  • Without the written authorization of our company, no organization or individual may copy, reprint, reproduce, store or use the content for commercial purposes.

VII. Privacy Policy

  • Scope of information collected: We will collect necessary personal information when you place an order, including name, phone number, email, shipping address and payment method.
  • Purpose of using the information: for order processing, customer service, sending notifications, internal records and analysis, etc.
  • Data Protection and Confidentiality: We take reasonable measures to protect your information and will not disclose or sell it to third parties without authorization.
  • Third-party services: We may share necessary information with logistics, payment and other service providers to complete transactions.
  • User Rights: You may contact us at any time to inquire, correct or delete your personal data.

8. Disclaimer

  • We do not guarantee that the website will always be uninterrupted. The company will not be liable for any losses caused by website interruption due to system maintenance, technical problems or force majeure.
  • The Company assumes no legal liability for losses caused by third-party service issues (such as express delivery delays, payment platform anomalies).

IX. Governing Law and Dispute Resolution

These Terms and Conditions and all matters relating to this Website shall be governed by the laws of Malaysia. In the event of any dispute, the parties shall prioritize negotiation. If negotiation fails, the dispute may be resolved in accordance with the laws of Malaysia.

If you have any questions about these Terms or Privacy Policy, please contact us via email or the contact page on this website.